Carpets Plus in Rancho Cordova, CA Closed now

Reviews about Carpets Plus

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  October 11, 2019, by Jennifer Bi
  Disclaimer: UNDER NEW MANAGEMENT My boyfriend and I went to Carpets Plus to replace the carpet in our home for laminate flooring. We met Gary, the previous owner, who was very accommodating and came to our house on 3 different occasions to give us a quote. We went ahead and signed the contract. We had our floors installed over a 3 day period by a crew of 3 men. We opted to pay for them to move large furniture, we were responsible for moving all small items out of the way. We didn't leave a lot of furniture for them to move, but they managed to damage almost everything they did move. There was a 1ft. tear on our master bedroom sheet. We had to go buy new sheets to sleep on! Several 6 inch gashes into our wood shelf, the shelf is now damaged and we had to get rid of it. Multiple dings on the walls which we just had painted. Our painter had to go back and do touch-ups for us and painted over the spots. I could go on, but I think I made my point. We had tried contacting Gary via text and calling him leaving him multiple voicemails to get back to us regarding payment but didn't get any response. The new owner, Terry, calls my boyfriend claiming we made no attempt to contact him and essentially accusing us of trying to get out of paying. He became very hostile on the phone when it was explained to him that we have been trying to get in contact with Gary, the only person we've had to deal with this entire time. How were we to know that they changed management? We had taken pictures of all the damages, and just asked that we were not charged the furniture fee which was approximately $400 given the damages and expenses. We were spending over $6k for the flooring so we did not think it was too much to ask for. In store, the pictures were shown to Terry, and he claims they are just pictures they don't prove anything, accusing we made them up, and became very hostile again towards my boyfriend, yelling at him in the store with other customers around. Very unprofessional and poor customer service, by far the worst we've ever dealt with.
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  January 13, 2019, by Keegan jefferson
  Terry made our experience at carpets plus a great one. The staff is very professional and a huge amount of inventory. Will recommend to family and friends.